Wednesday, February 10, 2010

Social Media is the Future of Partner Relations Management

I can’t imagine how people were able to survive the world without social media. I mean, yeah, at a certain point, majority of the population didn’t know what they were, or how to use them. But now, it definitely is a relevant part of society. So relevant, in fact, that its disappearance would cause an almost irreparable disruption in the workplace, school and home.

Partner Relations Management is even utilizing social media via web 2.0 communities. It’s a growing trend amongst partners within a channel, and it truly appeals to end consumers because of its ease, convenience, interconnectivity and accessibility. Through social media and corresponding networking sites, customers are able to browse through the goods and services that they want without having to go through the hassle of web 1.0 sites that are mainly comprised of frames and links for form downloading.

http://images.businessweek.com/ss/09/01/0120_buffett_screen/image/partner_communications.jpg

There has been an issue that talks about the difficulty that resellers are facing because of their lack of involvement with social media and web 2.0. Vendors, on the other hand, they have been more in tune with the customer’s preference for web 2.0, and have used it to attract end consumers and thus increase their performance significantly. If resellers do not update themselves and join the social media bandwagon, they will be left behind, and the channel will suffer as an unfortunate consequence.

The development of social media is inevitable because of the evolution of society. Things change as time progresses because a variety of needs and problems arise which developers need to keep up with. Technology was invented to make things more convenient for a person, that’s why it is important that people update themselves with processes that are definitive of this generation. Social media answers the need for efficiency and real-time interaction. With social media, collaboration and communication is made easier, and has even transcended into online learning, workplace training and so on.

I think that the role of social media would even increase in the coming years, and it would continue to develop beyond imagination. And when the time comes that it does reach that pinnacle, Partner Relationship Management Software would not be the only one that will benefit from it. Social Media is the future, and everyone must pay close attention to it.

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